| | Name Brand, In Stock Items
Name brand items that are in stock in our shop may be returned for a full refund (less the shipping charges) within 10 days after order delivery.
Items must not have been damaged, worn or laundered, and all items must be returned with the original tags AND receipt/invoice. If not, you will not receive full credit for the return.
Special Order Items/Out of Stock Items/Backordered Items/Sale Items
Items that we must special order for you, that are out of stock, and/or backordered, AND clothing/items purchased at a sale or clearance price OR during one of our sale promotions, are NOT returnable. All sales are FINAL as to these items. Items that are canceled before shipping will incur a 25% restocking fee. HOLIDAY/SEASONAL clothing may ONLY be returned for in-store credit; no refunds will be issued.
Monogrammed and Custom Made Items
Monogrammed and custom made items are NOT RETURNABLE. Please be sure of these items, their sizing, and correctness for your child prior to finalizing your order. Remember to call us with any questions prior to ordering.
Hair Bows/Headbands/Hats
Hair bows, headbands, and hats are NOT RETURNABLE for hygiene reasons. Please be sure of these items prior to finalizing your order. Remember to call us with any questions prior to ordering.
Cancellation Policy
If you decide to cancel your order, there will be a 25% RESTOCKING FEE. This includes orders that do not specify shipment dates and faulty addresses. Items that the must be cancelled due to manfactor errors or fabric shortages will not incur this fee.
Exchange and Return Process (NO EXCEPTIONS)
You must email returns@childrenscottage.net to obtain our required Return Authorization (RA) number. Include your order number, list of items you are going to return, and reason for the return in your email when requesting an RA number. NOTE: Returns received without an RA number printed on the outside of the package will be refused. RA numbers that we assign MUST be used within 1 week of your receipt of the number, or, it expires, and may not be used.
You must use a carrier with insurance and tracking when making your return, and promptly send the package to:
Attn: Returns Department
Children's Cottage
2504 Old Shell Road
Mobile, AL 36607
Please allow 3 to 4 weeks for credits to be processed once the package is received, and we determine that it was received timely.
Late returns will not be processed, but will be marked RETURN TO SENDER.
Because custom made items are ordered just for you, payment in full is required at the time you place your order. Orders for custom or personalized items may not be cancelled after production
has begun.
NO COUPONS may be used on sale merchandise to increase the amount of the sale price. If you use a coupon in placing your order, ONLY the sale price OR the coupon discount, whichever is HIGHER, will be applied to your order. ALSO, coupons DO NOT apply to RUSH FEES.
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